FAQ
What do I need to start a custom order?
Just send us your idea — a sketch, reference, or artwork.
If you have more details, that helps too:
- Size (optional)
- Front view (back/side only if needed)
- Colors
- Preferred materials or style
- Any special requests (embroidery, printing, etc.)
Not sure about these? No problem — we’ll guide you through everything.
How long does production take?
Most custom plush orders are completed within 3–4 weeks.
More detailed designs (like outfits) may take 4–6 weeks.
Shipping usually takes around 1 week, depending on your location.
Will I see a sample before bulk production?
Yes. We create a sample first and refine it with you until it’s approved.
Can I make changes during the process?
Yes — revisions are available during the sampling stage to make sure everything looks right.
Do you ship internationally?
Yes, we ship worldwide 🌍