After-Sales Policy

Production Characteristics

Our products are produced using a combination of machine manufacturing and manual finishing. Embroidery is completed by machine, while assembly, stitching, and final detailing are completed by hand.

As a result, minor variations are considered normal and do not constitute defects. These may include:

• Size variations within ±5mm
• Minor loose threads from hand finishing
• Slight alignment differences (within 5mm) in embroidery or printed elements

Pre-Orders

• For crowdfunding/group orders, production will only proceed once the minimum order quantity (MOQ) is reached.
• If a campaign does not meet the required MOQ by the crowdfunding deadline, the project will not enter production, and all participating customers will receive a full refund to their original payment method.

Pre-order products are made based on confirmed demand and allocated production capacity.

Refund requests for pre-order items must be submitted before the crowdfunding deadline and approved by the participating artist.
After the crowdfunding deadline, all pre-order payments are considered committed to production and are non-refundable, as funds are directly allocated to bulk manufacturing.

Once production has started, orders cannot be canceled, modified, or refunded under any circumstances.

Defective or Incorrect Items

If you receive an item with a confirmed manufacturing issue, such as missing parts, holes, or incorrect products, please contact us within 5 business days of delivery at support@wemakeitstudio.com

After review, we will provide a solution, which may include replacement or refund. 

Custom Orders

All custom products are made according to customer-approved specifications.

• Custom orders are non-refundable once production has started
• Design adjustments are only available during the sample approval stage

In-Stock Orders

For in-stock items:

• Orders may be canceled prior to shipment
• Once shipped, orders are no longer eligible for cancellation

Returns (Non-Custom Products Only)

Eligible non-custom products may be returned within 30 days of delivery.

Return conditions:

• Items must be unused and in original condition
• Return shipping costs are the responsibility of the customer

Refunds will be processed after the returned item has been received and inspected.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made products
• Pre-order items after the crowdfunding deadline
• Used or damaged items not caused by manufacturing defects
• Items clearly marked as non-returnable at the time of purchase

Shipping Issues

If an order is not delivered due to an error on our side, we will provide a full refund or replacement.

Issues caused by incorrect or incomplete shipping information provided by the customer are not eligible for compensation.

Contact

For any after-sales inquiries, please contact: support@wemakeitstudio.com
We aim to respond within 3–5 business days.