Shipping Policy
Shipping Coverage
We ship to most countries and regions worldwide, with a few exceptions due to carrier limitations, local regulations, or delivery restrictions, including:
- Remote or inaccessible regions
- Military addresses (APO/FPO)
- Certain restricted or high-risk areas
- Destinations currently unsupported by our shipping partners
Final delivery availability is confirmed during order processing.
Shipping Rates
Shipping rates vary depending on destination, package weight, order type, and available shipping method.
For most standard plush orders:
- Asia: generally from $8 USD
- North America, Europe, Oceania, and most other supported regions: generally from $10 USD
For most destinations, we cover import duties and taxes. Additional customs charges may apply in certain countries and are the recipient’s responsibility.
Certain countries, remote areas, or special shipping routes may have different shipping rates.
The final shipping cost will be shown at checkout before payment.
For selected preorder projects, multiple items purchased together may qualify for combined shipping. Please refer to the individual product page for details.
Processing & Production Time
Processing and production times vary depending on the product. Please refer to the individual product page for the estimated timeline.
In-Stock Items
In-stock items are usually shipped within 3–5 business days.
Sample Orders
Sample production typically takes approximately 3–5 weeks, depending on the design and complexity.
Pre-order / Bulk Production Order
Production begins after the project successfully reaches its required MOQ or funding goal.
For most crowdfunded plush projects, shipping usually begins approximately 2 months after the campaign ends.
More complex designs, custom clothing, accessories, production adjustments, or larger quantities may require additional time.
Please refer to the individual project page for the estimated timeline.
Once a preorder or crowdfunding campaign has ended and production has begun, orders generally cannot be cancelled or refunded.
Custom Orders
Custom order production usually takes approximately 4–8 weeks, depending on the design, complexity, and required revisions.
The estimated timeline will be confirmed during the custom order process.
Delivery Time
Processing time varies by product. Please refer to the individual product page for details.
Estimated transit time after dispatch:
- Commercial Shipping: approximately 7–12 business days
- Express Shipping: approximately 5–8 business days
Delivery times are estimates and may vary depending on the destination, customs clearance, local carriers, holidays, weather, or other circumstances outside our control.
Shipping Methods
We work with international logistics partners and select the most suitable shipping method based on the destination, package type, and order.
Available methods may include:
- Commercial shipping
- Express shipping
International parcels may be transferred to a local carrier for final delivery.
Customs Information
Some countries or regions may require additional information for customs clearance, such as a personal identification number, tax number, or other import information.
If additional information is required, we will contact you using the email provided with your order.
Failure to provide the required information may result in delivery delays or returned parcels.
Tracking
Tracking information will be provided once your order has been shipped.
Please allow several days for tracking information to update after dispatch.
For international shipments, tracking information may change when the parcel is transferred to a local delivery partner.
Address Changes
Before Shipping
If you need to update your shipping address, please contact us as soon as possible at:
Please include your order number and the correct shipping information.
After Shipping
Once a parcel has been dispatched, we cannot guarantee that the shipping address can be changed.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Failed Delivery & Returned Packages
We are not responsible for delivery failures caused by:
- Incorrect or incomplete addresses
- Incorrect recipient information
- Unclaimed parcels
- Refused delivery
- Failure to provide required customs information
- Failure to respond to the local carrier
- Unpaid customs duties or fees where applicable
If a parcel is returned due to any of the reasons above, additional shipping fees may apply for reshipment.
Lost, Damaged, or Missing Packages
If your order is lost in transit, arrives damaged, or contains missing items, please contact us within 5 days of delivery.
Please provide:
- Your order number
- Photos of the outer packaging
- Photos of the product received
- A brief description of the issue
We will review the case and provide a replacement, refund, or other appropriate solution where applicable.
Contact
For shipping-related inquiries:
Response time: 1–3 business days